Privacy Policy — Sepaase Government Hospital

Introduction

Sepaase Government Hospital ("we", "us", "our") is committed to protecting the privacy and confidentiality of all patients, visitors, and users of our services. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information in compliance with Ghana's Data Protection Act, 2012 (Act 843), the Health Professions Regulatory Body Act, and international standards including FTC guidelines and health data protection regulations.

Information We Collect

Personal Health Information

Patient names, dates of birth, and contact information
Medical history, diagnoses, and treatment records
Appointment bookings and communication records
Insurance and payment information
Emergency contact details

Website Usage Data

IP addresses and browser information
Pages visited and interaction data
Device information and cookies

How We Use Your Information

To provide and improve healthcare services
To schedule appointments and send appointment reminders
To communicate about your health and treatment
To comply with legal and regulatory requirements
To conduct medical research (with your consent)
To prevent fraud and ensure security

Data Sharing and Disclosure

We may share your information with:

Your explicit consent for specific purposes
Healthcare professionals involved in your treatment
Ghana Health Service for regulatory compliance
Insurance providers for claims processing
Legal authorities when required by law
Emergency services for urgent medical needs
Service providers under strict confidentiality agreements

We never sell your personal health information to third parties.

Your Rights Under Ghana Law

Right to access your personal data
Right to correct inaccurate information
Right to request deletion of data (subject to legal requirements)
Right to data portability
Right to object to processing
Right to lodge a complaint with the Data Protection Commission

Data Security

We implement industry-standard security measures including encryption, secure servers, access controls, and regular security audits. Your health information is stored in compliance with FTC Health Breach Notification Rule and protected under Ghana law.

Retention Period

Medical records are retained for a minimum of 10 years as required by Ghana's health regulations, or longer for ongoing treatment needs. Website analytics data is retained for 24 months.

Contact Us

For privacy-related inquiries, contact our Data Protection Officer at info@sepaasegovernmenthospital.org or call +233 000 000 000.